RETURN & REFUND POLICY
Last Updated: December 24, 2025
At StarTrailOutlet, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Our return and refund process is designed to be simple and transparent.
1. Return Window
You have 7 days to return an item from the date you received it. If 7 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging with all tags intact.
You must provide a receipt or proof of purchase.
3. Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Replacement: If an item is damaged during transit, we will send a replacement at no additional charge to you.
Notification: Please contact us within 48 hours of delivery for any damage claims.
4. Order Cancellations and Edits
Cancellations: You can cancel your order within 24 hours of placing it for a full refund.
Order Edits: If you need to edit your order (size, color, etc.), please contact us within 12 hours. After 12 hours, we cannot guarantee any changes as the order may already be in the processing stage.
5. Return Shipping Cost
For standard returns (e.g., change of mind, incorrect size selection by customer), the return shipping cost is the customer’s responsibility.
If the return is due to our error (defective or wrong item), we will cover the shipping costs.
6. Restocking Fee
We believe in fair pricing. There is no restocking fee for any returned items.
7. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed automatically to your original payment method within 7 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.
8. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
9. Lost Parcels
If your parcel is lost in transit (provided the correct address was selected at checkout), we will gladly replace it. If you prefer a refund, we must wait 30 days to confirm the loss before issuing a refund, in case the parcel is eventually delivered.
10. Return Address
To initiate a return and get the specific return address, please contact our support team first.
Contact Us
For any questions regarding returns or refunds, please reach out to our customer service:
Email: StarTrails.Trading@gmail.com
Phone: +86 17733304209
Customer Service Hours: Monday to Friday: 8:00 a.m. to 5:00 p.m. (PST)